Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It will takes approximately 3-5 working days.
The account can be create in the head menu or while check out from the cart page.
You can only change the shipping address before the order be process from our side by contacting to our representative on WhatsApp with your order details e.g. Order Number, Color, Size and product name. Once the order dispatch, shipping address can’t be change.
Order can be track from the Courier website via the tracking number provided on your phone number/email or your can contact us on Whatsapp/email.
We are currently shipping our products only with in Pakistan.
Yes, we can deliver your items in one package.
If you need to swap an item
Returns and Exchanges
Refunds must be requested within 7 days from the date of delivery of the parcel.
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The email is sales@akrep.pk.
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The correct shipping address should be Whatsapp on our number before the order dispatch. Once the order dispatch, shipping address can’t be change.
Yes, you can cancel or change your order from your account but only before the dispatch.